Eclipse Domain Services Library

Technical support is a huge and important part of your hosting experience. Having a site hosting always brings up problems, whether you are new to the company or just are trying new things with your site. Therefore, you want a hosting company that will solve your issues quickly. For the most difficult problems, you will need to be able to reach technical support any time of night or day. For the easiest, you will want your company to offer an online “knowledge base.” In the middle, chat, email and a ticket support system should also be available.

Let’s talk about uptime. Uptime is the percentage of time your site is “up” or available to viewing by your visitors. The best hosting companies will give you a guarantee for an uptime of 99% or higher. This means that they have a history of meeting this standard and feel comfortable offering the guarantee. Be aware, however, that if your site is down more that it should be, they will not usually compensate you for lost sales or traffic. They will only give you a chunk of your monthly fee back on a prorated basis.

Other important factors to look at when choosing a hosting company are number of sites you may host, bandwidth and disk space. The best hosting companies are now offering “unlimited” for all of these items. The number of sites or domains you may host used to be just one per account, in the old days. Now you may host an unlimited number of sites with most hosting companies. Fun, fun, fun. The second factor, bandwidth, is the amount of traffic between your site and the internet. Say your site was mentioned on an important newscast and a ton of traffic was sent to you. You would need a lot of bandwidth in that situation. The final factor is disk space and is now usually unlimited at most hosting companies. Disk space is the amount of memory used by all of your files, photos and videos. Note that although hosting companies claim to offer you “unlimited” amounts, if you are going to need a sudden large increase in any of these factors, you should contact your hosting company beforehand. They may be able to charge you in that situation.

Price, price, price. I think that old adage is true that you get what you pay for. You should balance a low price with good technical support and services. There are companies that offer free hosting, but you usually have to put up with advertising by the hosting company on your site. There are also some free hosting companies without advertising, but they don’t last long. You don’t need the trouble of moving your site to a new host once you’ve already been through the trouble of setting it up. Find a hosting company with a decent price and be sure they have excellent services and technical support.

All in all, having your own website is a rewarding experience. Just be sure that your hosting company is up to the task.

Author: Bethany Payne

Want to find out more about web hosting, then visit Bethany Payne’s Ask Geek Girl site for web hosting reviews and her top 2 recommendations.

Technical Support Supplied by: Eclipse Domain Services